World Class Facilities Management

Despite the proliferation of IT solutions in the market, it’s still a challenge to control and validate FM expenditure. Why? Because as long as several people continue to influence the data there will be scope for error. In contrast, our system operates by forced process – only the engineer doing the work can record activity, which is linked to assets and calculated by the minute. This leaves our helpdesk and account teams free to focus on quality, providing a more sophisticated level of service that genuinely drives value. Cloudfm Integrated Services is our FM division, dedicated to supporting clients who fully or partially outsource their maintenance activity.

Partnering the Supply Chain

Many of our clients retain all or part of their existing supply chain, maintaining continuity with preferred suppliers. We make the transition to Cloudfm as easy as possible, providing training and demonstrating the benefits for everyone involved. For example, we lift the admin burden from suppliers and ensure faster invoicing. Suppliers are paid a fair rate and good performance is incentivised, and these are just some of the ways in which we are investing in the supply chain to ensure sustainable quality.

Service List

For the first time, FMs can achieve a clear line of sight of their estate, in real-time, with confidence:


  • 24/7 technical helpdesk support
  • Bespoke portal accessible on PC and mobile devices
  • Dedicated account management team
  • Supply chain management via GPS
  • End-to-end procurement process
  • Real time reporting and MI
  • Whole life asset management

Supply Chain Benefits

Our experience shows that suppliers are keen to work with us, as the benefits to them are clear:


  • Good performance is recognised and rewarded
  • Administrative burden is reduced
  • Work is allocated in a more efficient way which supports effective resourcing
  • Invoicing and payment are quicker and easier
  • There is opportunity to gain additional work with our wider client base