How Innovative is FM?
In this Part 4 and the final paper in the series we cover the research findings surrounding Innovation and Value. As well as reflecting upon how buying organisations perceive this area today, we also examine the critical component of trust.
In an event-driven industry such as FM, it’s no surprise that contractual relationships tend of transactional. However when fixing equipment and minimising downtime become the measures of success (at the right price of course), it’s perhaps inevitable that innovation will suffer as a result.
In this final white paper in the ‘Get What You’re Paying for Series’ we ask why so many buying organisations feel they are not getting sufficient innovation from delivery. Trust emerges as a key factor, and closer inspection of the data reveals that the responsibility for innovation lies with both buyer and supplier. Trust, it would seem, is even more important than we first thought. Click here to read the report.