[One of the world’s leading tourism companies, TUI is best known in the UK for its retail brands, First Choice and Thomson. The Group has over 600 shops in the UK and achieved record performance last year. We have been appointed to manage all planned and reactive maintenance, ensuring maximum efficiency and an optimal customer experience.
The contract, worth approximately £25m over five years, will augment our retail portfolio, which already includes leading brands such as Wolseley, Karen Millen, Warehouse, Coast and Oasis. General Manager of Facilities at TUI, Simon Walker, explains the decision to outsource maintenance:
“Operating an in-house model we have achieved a great deal in terms of service quality and compliance, however we recognise that our estate could run even more efficiently with dedicated oversight and more advanced systems and processes. Cloudfm’s proactive approach addresses our requirement for greater visibility and value, and we look forward to working together.”
CEO of Cloudfm, Jeff Dewing, commented: “We are delighted to be working with TUI. Retail is an area where we excel as our approach is geared towards delivering a quality service, on time and within budget. Clients only pay for the value received, which is is crucial in such a competitive environment. We share TUI’s commitment to proactive maintenance, and are looking forward to forming a long-term partnership.”