Real estate investment specialists Queensway Group have appointed Cloudfm to manage all planned and reactive maintenance at their KFC restaurants.

Alongside their commercial and residential property, coffee house and hotel interests – with their estate numbering more than 100 assets across the UK in total – Queensway have been operating KFC restaurants under a franchise model since 2009. They currently serve over 3,000,000 customers a year across their 20 KFC sites in the Birmingham, Liverpool and Manchester areas.

The new contract, worth around £5m over five years, will add to Cloudfm’s impressive portfolio of restaurant clients, which includes KFC’s own estate of 230 restaurants as well as Prezzo, Zizzi, ASK and PizzaExpress.

“We’re delighted to have won the contract with Queensway, and look forward to supporting their business objectives with our innovative approach to FM provision – centering on an optimal, intelligent interface between technology and human resource – and our commitment to delivering improved quality and value through our rigorous processes,” said Jeff Dewing, CEO of Cloudfm. “Having already looked after the KFC equity estate of 230 restaurants for a couple of years we’re able to mobilise quickly and provide the very best service to meet their specific needs.”

“The Cloudfm philosophy has a great synergy with the sustainable, pragmatic approach we take to all aspects of our business,” said Karen Parr, Operations Director at Queensway. “We’re looking forward to working in partnership with an FM provider who not only understands the particular needs of KFC right from the start, but also shares the same emphasis on true value, which will enable our operations team to focus more productively on their core day job.”